Contact
CONTACT AUVENLISSA
We are here
to help.
Questions about an order, a product or the finishing touch for your table? Write to us and our customer care team will be glad to assist.
CUSTOMER CARE
Start with an email.
Email is the best way to reach AUVENLISSA for order support, product questions, delivery updates, damaged items or return requests. Please include the details relevant to your enquiry so we can help promptly.
EMAIL US
Thoughtful help,
one message away.
For orders, delivery, returns and product questions.
service@auvenlissa.comABOUT AN ORDER
Include your order number.
Please send your order number and the email address used at checkout. This is usually all we need to locate your purchase and review your request.
DAMAGED OR INCORRECT ITEMS
Send a clear photograph.
If an item arrived damaged, defective or different from what you ordered, please contact us within 14 days of delivery. Include a photo of the item and, where applicable, the outer packaging.
PRODUCT QUESTIONS
We can help you choose.
Tell us which AUVENLISSA piece you are considering and a little about your space or occasion. We are happy to share product details and styling guidance.
RETURNS
Contact us before sending anything back.
Please include your order number and the item or items you would like to return. We will confirm the appropriate return instructions by email before you send your parcel.