Carefully packed, then on its way.

Orders are normally prepared and dispatched within 1–2 business days after purchase. Business days are Monday through Friday, excluding public holidays.

Once your parcel has been accepted by the carrier, tracking information will be sent to the email address used at checkout.

Delivery times begin after dispatch.

Transit estimates reflect normal carrier service. Customs inspections, weather, seasonal demand and remote-area delivery can occasionally add time outside our control.

Available destinations appear at checkout.

AUVENLISSA ships only to destinations available during checkout. If your country is not listed in the address selector, we are not currently able to accept an order for delivery there.

Please provide a complete residential or business address. We may be unable to ship to PO boxes, freight-forwarding addresses or locations restricted by applicable regulations.

Local charges may apply.

Depending on your destination, local authorities or carriers may charge import duty, VAT, GST or customs handling fees. Unless otherwise stated at checkout, these charges are the customer’s responsibility.

AUVENLISSA cannot estimate every local customs charge in advance, mark parcels as gifts or declare a value different from the amount paid for the order.

Keep an eye on your parcel.

All eligible AUVENLISSA orders include tracking. International parcels can occasionally go several days without a scan while moving between carrier networks. If tracking has not updated for ten business days, please contact us so we can review the shipment.

If you notice an address error, contact us as soon as possible. We will do our best to assist before dispatch, but delivery details may not be changed once a parcel is in transit.

We are here if something goes wrong.

If an item arrives damaged or incorrect, please contact us within 14 days of delivery with your order number and clear photographs of the item. If the outer packaging was damaged, please include a photograph of that as well.

If tracking shows your parcel as delivered but you cannot find it, first check with other household members, neighbours and any safe-place notice from the carrier. If it is still missing after 48 hours, contact us so we can help with the next steps.