Our role in handling your information.

This website is operated by HONG KONG FLOURISH TRADING LIMITED, trading as AUVENLISSA. In this policy, “we”, “us” and “our” refer to AUVENLISSA and HONG KONG FLOURISH TRADING LIMITED.

We are responsible for the personal information described in this policy when you visit our website, place an order or contact our customer care team.

Information needed to run our store.

• Contact information: your name, email address, delivery address, billing address and the details you include when contacting us.
• Order information: products purchased, order number, payment amount, shipping status and return or refund details.
• Payment information: payments are processed through our checkout provider. We do not receive or store your full card number, CVV or payment account password.
• Technical information: device type, browser, IP address, pages viewed and similar information collected through cookies or comparable technologies.

To serve your AUVENLISSA order.

We use personal information to process payment, prepare and ship orders, provide tracking, manage returns and refunds, answer customer enquiries and maintain the security of our store.

Where you have chosen to receive marketing communications, we may send you news about AUVENLISSA, new arrivals and offers. You can unsubscribe from marketing emails at any time.

Only the partners needed to operate our store.

We do not sell your personal information. We may share limited information with trusted service providers only where it is necessary to provide our services.

• Shopify and payment providers, to operate checkout and process payment.
• Fulfilment partners and carriers, to prepare and deliver your order.
• Email, technical and analytics providers, to run our store and understand site use.
• Professional advisers or authorities, where required by law or necessary to protect legal rights.

Helping the website work properly.

Essential cookies help maintain your cart, session and checkout experience. Analytics and marketing technologies may help us understand how visitors use our website and measure communications, subject to the choices available in your location.

You can control cookies through your browser settings. Please note that blocking certain cookies may affect parts of the shopping experience.

Only for as long as needed.

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including processing orders, resolving enquiries, meeting legal and accounting requirements, and protecting our business from fraud or misuse.

When information is no longer required, we take reasonable steps to delete it or make it anonymous, unless a longer retention period is required or permitted by law.

You may contact us about your information.

Depending on applicable law, you may be able to request access to, correction of or deletion of personal information we hold about you, or ask us to stop certain uses of your information such as direct marketing.

To make a request, email us using the contact details below. We may need to verify your identity before completing a request.

We take reasonable care of your information.

We use reasonable administrative, technical and organisational steps to protect personal information. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

We may update this policy when our practices, services or legal requirements change. The updated version will be posted on this page with a revised date.