FAQ

AUVENLISSA HELP

Frequently

Asked Questions.

Practical answers about ordering, delivery, returns and caring for your AUVENLISSA pieces.

01

Orders &
delivery.

Details about placing an order and moving it from our store to your home.

When will my order be processed?
Orders are normally processed within 1–2 business days. Once your order is handed to the carrier, you will receive an email with tracking information.
Can I change or cancel my order?
If your order has not yet been dispatched, we will do our best to help. Please contact us as soon as possible with your order number and the email address used at checkout.
How do I track my parcel?
Tracking information is sent when your parcel ships. During international transit, scans can occasionally pause for a few days. This does not necessarily mean that the parcel is delayed or lost.
What if my delivery address is incorrect?
Contact us immediately if you notice an address error. We can try to update it before dispatch, but changes may not be possible once a parcel is in transit.

02

Returns &
support.

We want every AUVENLISSA order to feel right in your home.

What is your return window?
You may contact us about a return within 30 days of delivery. Please email us before sending anything back so we can confirm the appropriate return instructions.
My item arrived damaged or incorrect. What should I do?
Please contact us within 14 days of delivery with your order number and clear photographs of the item. If the outer packaging was damaged, please include a photograph of that as well.
When will I receive my refund?
Once an approved return has been received and reviewed, the refund is issued to the original payment method. Your bank or card provider may need additional time to display the refund on your statement.
Can I exchange an item?
We do not offer direct exchanges. You may return an eligible item for a refund and place a new order for the style you would prefer.

03

Products &
care.

A few helpful notes for choosing, styling and caring for seasonal table runners.

Where can I use an AUVENLISSA table runner?
Our table runners are designed to add a finishing touch to dining tables, coffee tables, entryway consoles, sideboards, dessert tables and fireplace mantels.
Will the colours look exactly the same as on screen?
We take care to present every design accurately. However, screen brightness, display settings and lighting in your home can create small differences in colour appearance.
How should I care for my table runner?
Please follow the care guidance on the product page and any instructions supplied with your item. For best results, avoid strong bleach and treat spills promptly.
Can I use a runner for special occasions and everyday meals?
Yes. AUVENLISSA designs are made for both. Choose a seasonal print for a celebration, or let it bring colour and character to an ordinary meal.

STILL NEED HELP?

We would love to hear from you.

If your question is not answered here, contact our customer care team with your order number or product details.