Contact us within 30 days of delivery.

You have 30 days from the date your order is delivered to contact us about a return. Please email us before sending any item back so we can confirm the appropriate return instructions.

Returns sent without prior contact may take longer to review because we may be unable to match an unexpected parcel to its original order.

Please return items in their original condition.

To be eligible for a refund, returned items should be complete, unused and in a condition suitable for resale.

• Items must be unused, unwashed and free from marks or stains.
• Items should be returned with original packaging where possible.
• If an item was purchased as part of a set, the complete set should be returned.
• Please package returned items carefully to help prevent damage in transit.

Who pays for return postage?

For a change-of-mind return, a colour or style preference, or an item that is no longer needed, return postage is the customer’s responsibility.

If an item arrives damaged, faulty or different from what you ordered, please contact us before returning it. We will review the issue and provide the appropriate resolution.

Please let us know within 14 days.

If your item arrives damaged, defective or incorrect, email us within 14 days of delivery. Include your order number, a clear photograph of the item and a photograph of the outer packaging if it was damaged.

Once we have reviewed your request, we will work with you on an appropriate replacement or refund solution.

Some items are not eligible for return.

• Items that have been used, washed, altered or damaged after delivery.
• Items returned more than 30 days after delivery without prior approval.
• Personalised or made-to-order items where this was stated before purchase.
• Gift cards or other non-returnable promotional items.

Refunds return to the original payment method.

Once your return reaches us, we will inspect it and notify you of the outcome. If approved, the refund is issued to the original payment method within 5–10 business days.

Your bank or payment provider may require additional time to show the refund on your statement. Shipping charges are not normally refundable for change-of-mind returns.

Contact us as soon as possible.

If your order has not been dispatched, we will do our best to cancel it and arrange a full refund. Once a parcel has been handed to the carrier, it must be handled through the return process.